Technical support for your US website, by the hour or by the month
Not every website needs a full maintenance plan. Sometimes you just need someone to handle a change or fix an error when it comes up. We offer website support by the hour or with a monthly block of hours: text and image changes, design tweaks, forms that don't deliver, broken plugins, or new sections. Website technical support from a team that responds and logs every task.
Updated:
- You pay only for what you use
- Answers from a real team
- Every task logged
Help when you need it
10 years building for businesses
What website support includes
Specific tasks, clear timelines.
Changes
- Text, images, and banners.
- New sections or pages.
- Mobile design tweaks.
Errors
- Forms that don't deliver.
- Broken plugins or themes.
- Pages that are down or showing errors.
Control
- Hours logged per task.
- An estimate before we start.
- A report of the work done.
How website support works
First, we get to know your business and what the website needs to achieve. Then we design, develop, and test it with you before launch, and we leave everything documented and in your name.
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Step 1: Assessment
We review the current state of your website, server, email, or related accounts.
You: give us the access we need
You get: a findings report -
Step 2: Work plan
We rank tasks by urgency and impact and agree on timelines.
You: confirm the priorities
You get: a plan and timeline -
Step 3: Execution
We apply changes after taking a backup and log every adjustment.
You: approve sensitive changes
You get: changes applied and documented -
Step 4: Follow-up
We make sure everything keeps working and report back to you in plain language.
You: report any issues to us
You get: a closing report
Support options
Choose based on how often you need it.
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Hourly
For one-off needs.
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Monthly block of hours
For frequent changes.
Hourly support or a maintenance plan
One fixes what you ask for; the other prevents what you don't see.
Hourly support
- Focus
- One-off changes and errors.
- Updates
- Only if you ask for them.
- Backups
- Not included.
- Best for
- Stable sites with occasional changes.
Website maintenance
- Focus
- Ongoing prevention.
- Updates
- Scheduled every month.
- Backups
- Included and verified.
- Best for
- Critical sites or online stores.
Only need help now and then? Hourly support may be all you need.
What does your current website need? Find out in a minute
Four questions to find out whether your website needs support, security, speed, hosting, or a redesign.
We recommend
Website security and SSL
We recommend
Hourly website support
We recommend
Business email
Who uses hourly support
Teams without an in-house developer.
Marketing teams
Landing pages and campaign changes.
Small businesses
Occasional changes without hiring anyone.
Partner agencies
Technical backup for their clients.
Hourly or monthly website support FAQ
Can’t find your question?
Message an advisor and we’ll get back to you during business hours (Bogotá time, UTC-5).
How is hourly support billed?
Based on actual working time, with an estimate up front. Monthly blocks include a fixed number of hours; the price depends on how many you need.
What happens if a task takes more hours?
We let you know before we go over the estimate so you can decide whether we continue.
Do you work on websites you didn't build?
Yes. First we review how it was built and tell you about any risks before we touch it.
How quickly do you respond?
It depends on the urgency and the support option. Errors that take the site down get priority.
What other names is hourly website support known by?
People also search for it as website technical support, hourly web developer, help with my website, or block of development hours. It's related to responsive design, WordPress, on-page SEO, hosting and domains, page speed, and WhatsApp buttons, which we review with you when your project needs them.
Related services
Services that often complement this web project.
Which of these services do you need?
Hosting and support are related services, but they solve different problems. Choose based on what you need.
- If you need hosting and a domain for your site: Website hosting and domains
- If you need to move your site to another host: Website and hosting migration
- If you need hourly or monthly support: Hourly or monthly website support (you are here)
- If you need to protect your site and remove malware: Website security, SSL certificates and malware removal
Get a quote for website support
Tell us what technology your website is built on and what kind of help you need.
- 1You contact us through the form or on WhatsApp.
- 2We talk about your business and what you need.
- 3You get the proposal in writing, with scope, timeline, and price.
Request your proposal
We reply during business hours (Bogotá time, UTC-5), usually the same day.