Order portal
Status, shipping labels, and documents for every order.
Order tracking system developmentCustomer portal development in the US
We build private portals where your customers log in with a username and password to check their orders, invoices, documents, contracts, and requests at any hour. You cut down on follow-up calls, project a more professional image, and build loyalty with a service your competitors don’t offer.
Updated:
- 24/7 self-service for your customers
- Fewer follow-up calls
- A more professional image
Their information, always at hand
10 years building for businesses
Customer portals we build
Depending on your business, the portal focuses on what your customers ask about most.
Billing portal
Invoices, receivables, and online payments.
Project portal
Progress, deliverables, and client approvals.
Project management software developmentSupport portal
Tickets, response times, and a knowledge base.
Customer service platform developmentWhat your customer portal includes
A private, branded space where each customer manages their relationship with you.
Inquiries
- Real-time status of orders, services, or projects.
- Downloadable invoices, account statements, and certificates.
- Purchase history and documents.
Requests
- Submission of requests, warranty claims, or complaints.
- Tracking with case numbers and responses.
- Upload of requested documents.
Account and security
- Multiple users per client company, with permissions.
- Online payment of outstanding invoices.
- Email or WhatsApp notifications.
How we build your customer portal
We work in short stages, with deliverables you can test. You always know what’s being built, what’s left, and what we need from your team.
-
Step 1: Discovery
We interview the departments that will use the system and map how information flows today.
You: show us how you work today
You get: a process map and scope -
Step 2: Prototype
We design the main screens in a clickable prototype to validate them before writing code.
You: test the prototype with your team
You get: an approved prototype -
Step 3: Development by module
We build and deliver module by module, so your team can start using it soon.
You: test each module
You get: working modules in testing -
Step 4: Migration and training
We load your current data, train each role, and support you through launch.
You: hand over your databases
You get: a live system and user manuals -
Step 5: Support and improvement
We measure actual usage and make any needed adjustments during the support period.
You: report adjustments through the support channel
You get: a usage and improvements report
Which portal does your business need? Find out in a minute
Answer four questions, and we’ll tell you which type of portal or intranet best fits your case.
Your answers0 of 4
We recommend
A corporate intranet
A hub for announcements, documents, the directory, and internal processes.
Corporate intranet development
We recommend
An employee portal
Self-service for employment letters, vacation, pay stubs, and HR requests.
Employee portal development
We recommend
A private customer portal
Your customers check orders, invoices, documents, and requests without having to message you.
We recommend
A B2B platform
Wholesale orders with customer-specific pricing, credit limits, and a private catalog.
B2B platform development
We recommend
A vendor portal
Vendor registration, documents, purchase orders, and invoices in one place.
Vendor portal development
Customer portals by industry
Businesses where customers need to check information often.
Professional services
Accounting and law firms that share documents and progress.
Logistics and courier services
Tracking numbers, deliveries, and proof of compliance.
Real estate and property management
Account statements, contracts, and maintenance requests.
Phone support or a self-service portal
Your customers want fast answers, even outside business hours.
Follow-up by phone and email
- Availability
- Only during office hours.
- Documents
- Requested and forwarded by email.
- Progress tracking
- Calls asking “how’s it going?”
- Perception
- Standard service.
PACOWEB private portal
- Availability
- Around the clock, from any device.
- Documents
- Downloaded whenever they’re needed.
- Progress tracking
- Up-to-date status and notifications.
- Perception
- The experience of a large, well-organized company.
Does your team spend hours answering “where’s my order?” We’ll show you how to solve it with a portal.
FAQ about customer portal development
Can the portal use my domain and branding?
Yes. It’s published on a subdomain of your company, for example clients.yourcompany.com, with your logo and colors.
Where does the information customers see come from?
From your current systems (ERP, invoicing, CRM) through integration, or from an admin panel where your team updates it.
Can there be multiple users per customer?
Yes, with different permissions: for example, purchasing sees orders and accounting sees invoices.
Can customers pay online?
Yes. We integrate gateways like Stripe, PayPal, or Square so customers can pay outstanding invoices.
What other names are customer portals known by?
Also searched for as customer portal, private customer area, or customer extranet. It’s a service related to intranets, extranets, customer portals, secure login, and document management, topics we review with you when your project needs them.
Can’t find your question?
Related services
What clients most often add to this project.
Which of these services do you need?
Login portals: these services are related, but they solve different problems. Choose based on what you need.
- If you need a complete portal with requests, documents, and order status: Customer portal development (you are here)
- If you need a private area inside your current website: Client portal and members area development
- If you need a corporate portal with sections for different audiences: Business portal development
- If you need an internal space for employees only: Corporate intranet development
Get a quote for your customer portal
Tell us what your customers ask about most and which systems hold that information. We’ll propose a scope and price.
- 1You contact us through the form or on WhatsApp.
- 2We talk about your business and what you need.
- 3You get the proposal in writing, with scope, timeline, and price.
Request your proposal
We reply during business hours (Bogotá time, UTC-5), usually the same day.
Your request0 of 6 required fields