Loyalty NPS
Would you recommend us? To measure the long-term relationship.
Measure your US customers' satisfaction and act in time
We build survey and customer satisfaction platforms that ask at the right moment: after the purchase, the delivery, or the service. Responses come in via WhatsApp, email, or a QR code at the point of sale and become metrics like NPS and CSAT by location, rep, or service. It’s a customer feedback system that alerts you when someone walks away upset, so you can call them before you lose them.
Updated:
- Surveys at the right moment
- NPS and CSAT by location
- Alerts for unhappy customers
Listen to your customers before you lose them
900+ projects delivered
What your survey platform includes
From automatic sending to follow-up on every negative response.
Surveys
- Rating-scale, multiple-choice, and open-ended questions.
- Conditional logic based on the answer.
- Branded design in multiple languages.
Sending
- Automatic trigger after an order, appointment, or ticket.
- Channels: WhatsApp, email, SMS, or QR code.
- Send limits so customers don’t get survey fatigue.
Analysis and action
- NPS, CSAT, and trends dashboard.
- Alerts to the person in charge for every low rating.
- Case follow-up until it’s closed.
The surveys we implement most
Each one answers a different business question.
Satisfaction after service
Rating of the support or the rep who helped.
Customer service platform developmentPoint-of-sale survey
QR code on the table, at the register, or at the front desk.
Workplace climate
Anonymous internal surveys for your team.
HR software developmentWhat do you need to solve with your data? Find out in a minute
Three questions to find out whether you need a KPI dashboard, a modernized version of your current software, or an internal financial system.
Your answers0 of 3
We recommend
A business dashboard
Your key metrics, updated automatically, with charts any manager can understand.
Business dashboard development
We recommend
Modernize your current software
We migrate your system to current technology without losing data or stopping your operation.
Enterprise software modernization
We recommend
Internal financial management software
Budgets, cash flow, and accounts receivable and payable, with approvals and an audit trail.
Internal financial management software development
How we build your survey platform
We work in short stages, with deliverables you can test. You always know what’s being built, what’s left, and what we need from your team.
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Step 1: Discovery
We interview the departments that will use the system and map how information flows today.
You: show us how you work today
You get: a process map and scope -
Step 2: Prototype
We design the main screens in a clickable prototype to validate them before writing code.
You: test the prototype with your team
You get: an approved prototype -
Step 3: Development by module
We build and deliver module by module, so your team can start using it soon.
You: test each module
You get: working modules in testing -
Step 4: Migration and training
We load your current data, train each role, and support you through launch.
You: hand over your databases
You get: a live system and user manuals -
Step 5: Support and improvement
We measure actual usage and make any needed adjustments during the support period.
You: report adjustments through the support channel
You get: a usage and improvements report
Free forms or a satisfaction platform
A form collects answers. A platform connects them to your customers and your processes.
Free forms
- Sending
- Manual, by sharing a link.
- Context
- You don’t know what they bought or who helped them.
- Response
- You read the responses when you get a chance.
- Metrics
- Put together in a spreadsheet.
PACOWEB platform
- Sending
- Automatic, based on each customer’s events.
- Context
- Every response linked to the order, location, and rep.
- Response
- Instant alert for every low rating.
- Metrics
- NPS and CSAT calculated and compared by period.
If you need to see all your business metrics, also check out our business dashboards.
Where it works best
Businesses with many customers and several touchpoints.
Chains and franchises
Comparing the experience across locations.
Healthcare
Patient satisfaction after the visit or procedure.
Car dealerships and auto repair shops
Feedback after the sale and after every service.
FAQ about survey and customer satisfaction platforms
Can’t find your question?
Message an advisor and we’ll get back to you during business hours (Bogotá time, UTC-5).
What’s the difference between NPS and CSAT?
NPS measures whether a customer would recommend you and reflects the overall relationship. CSAT measures satisfaction with a specific interaction, such as a delivery or a service visit.
Does it connect to my CRM or my order system?
Yes. The platform picks up events from your systems to send the survey and returns the rating to the customer’s record.
Do WhatsApp surveys cost anything?
Messages through the official WhatsApp API carry a per-conversation fee charged by Meta. We help you estimate it based on your volume.
How much does the platform cost?
It depends on the channels, the integrations, and the number of locations. We give you a price once we understand what you want to measure.
What other names are satisfaction surveys known by?
It’s also known as customer satisfaction survey software, an NPS system, a customer feedback platform, or customer experience measurement. It relates to dashboards, business intelligence, Power BI, KPIs, and data warehouses, topics we review with you when the project calls for them.
Related services
What clients most often add to this project.
Get a quote for your survey platform
Tell us what you want to measure, which channel you use to talk to customers, and how many responses you expect each month.
- 1You contact us through the form or on WhatsApp.
- 2We talk about your business and what you need.
- 3You get the proposal in writing, with scope, timeline, and price.
Request your proposal
We reply during business hours (Bogotá time, UTC-5), usually the same day.
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